Returns & Exchanges

At Beher USA, we prioritize the quality and freshness of our premium Spanish meats; if your order arrives damaged or incorrect, please contact us within 24 hours of delivery. Due to the perishable nature of our food products, we cannot accept returns for items that have been opened or handled outside of safety guidelines.

Return Process

• 1.
  Document Condition

  Upon arrival, inspect your package immediately and take high-resolution photographs of any damage to the outer box or internal vacuum-sealed packaging.

• 2.
  Contact Support

  Email our customer service team at [email protected] within 24 hours of receipt, including your order number and the photographs of the issue.

• 3.
  Review Process

  Our quality assurance team will review your claim to determine if the product integrity was compromised during transit or storage.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or arrange for a complimentary replacement shipment to be sent via expedited delivery.